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Are you looking to join a team that rewards and promotes top performers? Would you enjoy working for a reputable, environmentally- conscious company? If so, join Stericycle Communications, where team members can grow/develop their skills and are encouraged to be innovative. Are you fluent in both
Mandarin and English?  Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off, great work-life balance, medical, dental and vision coverage, company-paid life Insurance, short-term and long-term disability, 401(k) with company match, and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership. Be our newest team member!
 
Position Purpose:

The Bilingual-CallCenter Agent is an integral part of the Contact Center team within the Communication & Related Services business unit. This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer

interactions.

Key Job Activities:

1) Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
2) Takes and dispatches messages accurately while following strict protocols provided by clients.
3) Assists with representative training, as needed.
4) Works on special projects, as needed.
5) Ensures compliance with all company policies and procedures.
6) Keeps Team Leads and Supervisors informed of questions or issues via telephone or e-mail, as required.
7) Performs other related duties as required or requested.

8) Bilingual: Korean/English

Education:
Required Education: in High School or Equivalent
Experience:
Required Years of Experience: 0-2
Ability to work for any company in the United States
 
Please forward resumes to John.Lawler@stericycle.com
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


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